Pacific Service Credit Union

Pacific Service Credit Union has provided comprehensive financial products and services to Northern California since 1936. The California-based company creates services using innovative methods, attention to detail, and craftsmanship to deliver the best customer experience. Pacific Service Credit Union comprises smart, hard-working bankers committed to forging new relationships, experiences, communities, partnerships, and solutions.

THE CHALLENGE

For Pacific Service Credit Unions' new 28,000-square-foot administrative hub, the financial institution sought to create a space where employees would have the opportunity to work collectively in a flexible workspace. As Pacific Service Credit Union considered the design of their new hybrid offices, they viewed a technologically infused working environment as an essential investment to engage and retain employees while also attracting new ones.

Pacific Service Credit UnionsPacific Service Credit Union's approach was “people first, technology second.” The office design needed to prioritize the employee experience and empower them to focus on what they enjoy while automating the rest.

THE SOLUTION

Pacific Service Credit Union partnered with collaboration services provider Creation Networks to adopt a technology standard to foster a more collaborative and productive office environment. As the Pacific Credit Union office standardized on Microsoft Teams®, Crestron’s ability to integrate and support the software seamlessly made the Crestron Flex Digital Workplace Platform an easy selection.

Pacific Service Credit Union training room

THE TECHNOLOGY

Pacific Service Credit Unions customers are the beneficiaries of engaged and motivated employees. The goal of the new office was to create a work experience that would be a favorite for employees, a place anyone would want to work. Crestron technology within the office allows team members to collaborate and embrace the opportunity of a hybrid work schedule. With Crestron Flex video confeencing, it is easy for employees to collaborate with their teams and remote workers while remaining productive. The range of the Crestron Flex platform allowed Pacific Service Credit Union to embrace different form factors to scale the audio and video experience appropriately for every space.

Pacific Service Credit Union conference room

Pacific Service Credit Union worked with Creation Networks to fully integrate every piece of new technology, driving how the office functions and performs for employees. The audiovisual experience is consistent throughout the office, creating an engaging experience in shared spaces. Music and digital signage play throughout the branch to enhance the ambiance for employees and customers as they go about their day.

The new office space and customer branch feature many customized finishes and unique amenities, such as a game room, workout space, and a café, serving as a unique space for teams to connect. In the café, large displays show sports games, news programming, and corporate branding and advertising content. To boost morale and show appreciation for employees, Pacific Service Credit Union also displays company signage to acknowledge work anniversaries, significant events, and more.

Featured Products

Crestron -Series™ Control System
RMC4

Room Control
TS-1070 Touch Panels

Crestron UC Video Conference Smart Soundbar & Camera
UC-SB1-CAM-FLEX

Crestron Flex Video Conference System Integrator Kit
UC-C100

Crestron In Ceiling Saros Speakers
8" ICE8T-W-T-EACH

Absen LED VideoWall 1.58 pp
138" Diagonal

Biamp Tesira Forte DAN VT
Fixed Audio DSP- Digital Sound Processor

Shure Square Ceiling Array Microphones
MXA920-S Square Ceiling Array Microphone

Results

Pacific Service Credit Union utilized new technology to expand its products and services to meet the needs of its employees, customers, and communities beyond their administrative headquarters. With the success of the recent Crestron deployment, Pacific Service Credit Union is bringing similar experiences into their expansion as well.