Refund policy

Refund policy

Refund Policy

Some new, unopened items - within 14 days of delivery - may qualify for a refund. Opened items and special-order items are not returnable in most cases. If we approve the return of an item, a restocking fees of 25% will be assessed. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).   Returns of items in substitute packaging, in poor condition, or special-order items are not allowed.

CANCELLATIONS:

Most items are special order from the manufacturers. Unless written cancellation is received, Creation Networks will assume merchandise is still wanted and will make shipments. Cancellations of any special ordered merchandise already in transit to us, or to the customer, will not be honored.

WARRANTY:

CREATION NETWORKS. ITSELF GIVES NO WARRANTY, EXPRESSED OR IMPLIED, INCLUDING THOSE RELATING TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. All warranties are with the manufacturer.

PAYMENT PROCESSING:

Credit card payments are processed immediately at the time an order is placed.

REFUNDS:

In the case of order cancellation (mentioned above) refunds or merchandise credits will be made within 5 days of a written request, only for canceled and unshipped merchandise.

SERVICE PARTS REFUNDS:

Installed service parts purchased from Creation Networks are non-returnable unless they are defective upon arrival. In addition, all defective returns are exchanged only - no money will be refunded.

REFUND METHODS:

Purchases made with a credit card will be refunded to the original credit card used for the purchase. Cash and all other purchasing methods will be refunded via check made out to the original account holder and mailed to the original account holder's address within 10 days of the return. All purchases will be refunded via check made out to the original account holder and mailed to the original account holder’s address within 10 days of the return.

SATISFACTION POLICY:

At Creation Networks your satisfaction is our top priority. Merchandise with authorization and RA may be returned within 15 business days of receipt without restocking charge if the original manufacturer's carton is unopened and undamaged. If the package has been opened a minimum restocking charge of 15% or $20.00, whichever is greater, will be charged. Used or damaged merchandise, missing accessories, or packaging will increase the restocking fee. The customer is responsible for all shipping expenses from and to us on returns, items originally sent via "free shipping", will be charged for the outgoing shipping on returns. Returns are not allowed on special-order/non-stock, custom goods, closeout, used or discontinued merchandise, tape, gel, lamps, books, opened software, ear-phones, chemicals, or on bids and contracts. All returns must have an RA number on the package, please call a Sales Pro for details.

DEFECTIVE MERCHANDISE:

Creation Networks. will provide warranty and non-warranty service on many of the brands it sells. Please call first to see if you will be more quickly served by the manufacturer or us.

RETURN PROCEDURES:

Any merchandise returned to Creation Networks, Inc. must have an RA (Return Authorization) number attached. Without this number, the package may be refused or not properly identified as to its origin and reason for being returned. Please call us for an RA number and have documentation such as the invoice or packing slip ready when you call. Make sure that all packing, accessories and manuals are returned to avoid additional restocking fees.

SPECIAL ORDERS:

These items ship direct from the distributor. Delivery estimates are approximations. You will be charged immediately upon checkout, when the distributor receives the order (usually within 24 hours). This item is noncancelable and nonreturnable.

 

 

 

 

CREATION NETWORKS. ITSELF GIVES NO WARRANTY, EXPRESSED OR IMPLIED, INCLUDING THOSE RELATING TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. All warranties are with the manufacturer.

PAYMENT PROCESSING:

Credit card payments are processed immediately at the time an order is placed.

REFUNDS:

In the case of order cancellation (mentioned above) refunds or merchandise credits will be made within 5 days of a written request, only for canceled and unshipped merchandise.

SERVICE PARTS REFUNDS:

Installed service parts purchased from Creation Networks are non-returnable unless they are defective upon arrival. In addition, all defective returns are exchanged only - no money will be refunded.

REFUND METHODS:

Purchases made with a credit card will be refunded to the original credit card used for the purchase. Cash and all other purchasing methods will be refunded via check made out to the original account holder and mailed to the original account holder's address within 10 days of the return. All purchases will be refunded via check made out to the original account holder and mailed to the original account holder’s address within 10 days of the return.

SATISFACTION POLICY:

At Creation Networks your satisfaction is our top priority. Merchandise with authorization and RA may be returned within 15 business days of receipt without restocking charge if the original manufacturer's carton is unopened and undamaged. If the package has been opened a minimum restocking charge of 15% or $20.00, whichever is greater, will be charged. Used or damaged merchandise, missing accessories, or packaging will increase the restocking fee. The customer is responsible for all shipping expenses from and to us on returns, items originally sent via "free shipping", will be charged for the outgoing shipping on returns. Returns are not allowed on special-order/non-stock, custom goods, closeout, used or discontinued merchandise, tape, gel, lamps, books, opened software, ear-phones, chemicals, or on bids and contracts. All returns must have an RA number on the package, please call a Sales Pro for details.

DEFECTIVE MERCHANDISE:

Creation Networks. will provide warranty and non-warranty service on many of the brands it sells. Please call first to see if you will be more quickly served by the manufacturer or us.

RETURN PROCEDURES:

Any merchandise returned to Creation Networks, Inc. must have an RA (Return Authorization) number attached. Without this number, the package may be refused or not properly identified as to its origin and reason for being returned. Please call us for an RA number and have documentation such as the invoice or packing slip ready when you call. Make sure that all packing, accessories and manuals are returned to avoid additional restocking fees

SPECIAL ORDERS:

These items ship direct from the distributor. Delivery estimates are approximations. You will be charged immediately upon checkout, the distributor receives the order (usually within 24 hours). This item is noncancelable and nonreturnable.